Heystack
Product Perception
Analyze every verbatim review to uncover SKU and category level complaints and compliments that matter the most to customers
360 degree view of customer perception of products
Actionable insights for smarter decisions
Company Overview
Heystack is the most comprehensive analytics solution for aggregating and analyzing customer reviews at scale. Heystack
aggregates millions of customer reviews across Amazon, Walmart, Target, and 100’s of other
retailer websites in a customizable dashboard, and deploys a robust, vertical-specific ontology paired with a unique
NLP A.I. to provide real-time actionable insights to help brands, retailers and agencies understand the “Why” and
the “What” behind customers' intent and buying decisions.
Live Demo
Brands that trust us
How brands leverage these insights
Break the silos and get a complete picture of what drives customers' buying decisions. A single feedback data platform to combine and analyze product reviews and feedback from all public and private sources - marketplaces, online retailers, review sites, CRM, email/calls/messages and internal reviews.
Understand The ‘WHY’ Behind The ‘WHAT’. Instantly gain actionable and competitive insights generated by our industry-leading AI, without the involvement of IT, market experts, or lengthy projects.
Purchase Drivers
Quickly understand why customers buy your products, how they use them and features that resonate most with them
Competitive Standing
Scan the entire market to discover competing products, why customers buy/not buy them and how your products stack up against them
Plug And Play
No integrations. No Coding. Quick go live
100
+
Retailer Platforms
Syndication is hard & expensive. We get all the product data for you
50M
+
Trained data
Built on Google and IBM platforms to understand every customer
24Hr
Realtime Insights
Automated and continuous capture & analysis of data to help you stay on top
14Day
Go Live!
Fast and secure implementation with no effort from your IT teams
How it works
Heystack leverages proprietary AI and Natural Language Processing algorithms to automatically aggregate and analyze every product review/feedback from all over the web
Millions of Customer Reviews In One Place
Heystack aggregates and centralizes millions of reviews posted daily about your products and competitive products across 200+ retailers, including your own website, competitors' websites, Amazon, Walmart, Target, Kohls, Macys, etc.
Vertical specific, rich Ontology paired with NLP A.I.
Trained on over 50M+ data points, Heystack combines the power of computational linguistics and deep machine learning to accurately capture consumers’ true sentiment and context behind their purchase decisions.
Product, Brand, Category Analysis and Insights
Our platform gives you real-time actionable insights in an easy-to-use, customizable dashboard. Reviews are continuously captured and analyzed in conjunction with your sales data to help you prioritize your initiatives and stay on top of your VoC.
Power of Heystack
Big Data Analytics
Heystack’s machine learning algorithms discover new topics in each product category to automatically and independently build a unique taxonomy for each. This self-learning technology teaches itself about the world of your products and maximizes the value of the insights it provides.
Human Like Understanding
Heystack text analysis combines the power of computational linguistics and deep learning to clarify subjectivity in customer perceptions. Our platform enables indepth understanding of context with exceptionally high precision to deliver truly actionable business insights.
3D Market View
Empower product, marketing, QA and consumer insights expert to make a well-educated business decision faster. Know your competition and how you are benchmarking against them in all aspects that matter to you and your customers. Spot new opportunities and tackle weaknesses.
Testimonials
Shaz Kahng
Former CEO, Gymboree
Heystack has very efficiently streamlined our quarterly analysis of newly launched products to uncover the top reasons for underperforming categories across the entire organization.
Jenny Ming
Former CEO, Charlotte Russe
We decided to implement Heystack as soon as it showed one to one mapping in the product quality issues we were seeing working with with an outside agency in real time and at a fraction of the cost.
Sridhar Nallani
EVP & CIO, Backcountry
This tool plays a major part in understanding the current state and where to invest and improve for all of our functions! It stacks high in time to market and capabilities.
Shaz Kahng
Former CEO, Gymboree
Heystack has very efficiently streamlined our quarterly analysis of newly launched products to uncover the top reasons for underperforming categories across the entire organization.
Jenny Ming
Former CEO, Charlotte Russe
We decided to implement Heystack as soon as it showed one to one mapping in the product quality issues we were seeing working with with an outside agency in real time and at a fraction of the cost.
Sridhar Nallani
EVP & CIO, Backcountry
This tool plays a major part in understanding the current state and where to invest and improve for all of our functions! It stacks high in time to market and capabilities.
Shaz Kahng
Former CEO, Gymboree
Heystack has very efficiently streamlined our quarterly analysis of newly launched products to uncover the top reasons for underperforming categories across the entire organization.
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